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LEGAL

Refund Policy

Returns & Refunds

At TRI/ME, we are committed to providing you with premium quality products. Because of the nature of our limited releases and operational capacity, we only accept returns and provide refunds if the item received is damaged or defective.

We do not accept returns or offer refunds for issues related to fit, preference, or a change of mind. Please review the sizing charts and product details carefully before placing your order.

Damaged or Defective Items

If you receive an item that is damaged or defective, please contact us within 7 days of receiving your order. To be eligible for a refund or exchange, you must provide:

  • Your order number.
  • Clear photographs of the damaged or defective area.
  • A description of the issue.

Process for Resolving Issues

Once we receive and inspect the evidence of the damage, we will notify you of the approval or rejection of your refund or replacement. If approved, we will automatically process a refund to your original method of payment within a certain amount of days, or send a replacement if available.

Contact Us

For any claims regarding damaged goods, please email us directly at hello@trime.shop with your order details and photos. We will get back to you as soon as possible.